Delivery & Returns

Delivery

Stock permitting, all orders will be dispatched within 2 - 5 working days. Please note that due to the current restrictions in place due to COVID-19, dispatch and delivery times may take longer than usual.   

Republic of Ireland Royal Mail International Delivery FREE
Northern Ireland Royal Mail Special Delivery FREE
Mainland United Kingdom Royal Mail Special Delivery FREE

 

INTERNATIONAL DELIVERY UP TO 1.5KG - DHL

Europe EU DHL Delivery 1-2 Working Days £25.00
Rest of World DHL Delivery 1-6 Working Days £30.00

 

FREE CLICK & COLLECT 

If you would prefer to collect your order from our luxurious Newry showroom, then please choose this option at checkout. You will be notified by email once your order has been processed and is ready to collect. 

When your order is ready to collect from our showroom, please bring with you a form of photographic identification, along with a copy of your confirmation email. 

RETURNS

As specialists in our field, we want you to enjoy our luxurious jewellery and watches, creating moments you'll cherish forever. However, we do appreciate that from time to time, you might need to exchange or refund something you've purchased from us. 

Our Returns Policy lasts 30 days. If 30 days have gone by since your order was processed, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned with the original receipt and/ or proof of purchase to our Newry showroom. 

 

NON-RETURNABLE GOODS

Earrings - We're unable to offer a refund or exchange on earrings for hygiene reasons, unless faulty. 

Personalised/ Made to Order - Unfortunately we are unable to offer a refund or exchange on items that have been personalised or specially made to order e.g. finger size altered, engraved, etc.

Gift Vouchers - We are unable to offer a refund on Gift Vouchers. Jack Murphy Jewellers Gift Vouchers last for 1 year from the date of issue.

Once we receive your return in our Newry showroom, it will be inspected and then you will be notified by email of its approved or not. If your return is approved by our in-house ecommerce team, your refund will be process and the original payment method credited within several days. 

 

HOW DO I RETURN AN ITEM?

You can return your order to our Newry showroom by hand or post.

JMJ Returns, 63 Hill Street, Newry, Co. Down, Northern Ireland BT34 1AF

Please note that you will be responsible for paying for your own shipping fees for returning any unwanted items. Shipping costs are non-refundable, unless your items are faulty. All returns must be received in our showroom within the 30 days timeframe allowed and in the original packaging and receipt. If you received a free gift with your order, this must also be returned to be entitled to a refund.

If you have any further questions about our Returns Policy, please email our team on ecommerce@jackmurphyjewellers.com

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"We can't thank Margaret enough for the first class service. From the minute we walked through the door, we were treated with professionalism. Margaret listened to the different styles of ring we liked and allowed us to spend time thinking about it before making our decision. Looking forward to going back to pick the wedding rings!"

Mark Cahill, Warrenpoint

"I want to thank Jack Murphy Jewellers for sending my earrings to Australia. They arrived very quick and the service was very professional and they responded to my emails promptly. Highly recommend them for all your jewellery needs."

Jennifer Bryne, Australia