Delivery & Returns (ONLINE PURCHASES ONLY)

Stock permitting, all orders will be dispatched within 2-5 working days. 

Royal Mail Postal Delays*

Due to the recent Royal Mail strikes, we are expecting delays in posting our orders out on affected dates. Below is the dates that's expected to be affected due to postal strikes.

*Subject to change, please see the Royal Mail's website for the most up to date information.

October, 2022

  • Thursday, 13th
  • Thursday 20th
  • Tuesday 25th

November, 2022

  • Wednesday, 2nd UNTIL Friday, 4th
  • Tuesday, 08th UNTIL Thursday, 10th
  • Monday, 14th UNTIL Wednesday 16th
  • Wednesday, 23rd UNTIL Friday, 25th - Black Friday Week
  • Monday, 28th November - Cyber Monday
  • Wednesday, 30th

December, 2022 

  • Thursday, 1st UNTIL Friday, 2nd*

If you need to have your item early - please make us aware in the notes of your order and we will try and accommodate.

DELIVERY TO NORTHERN IRELAND & THE UNITED KINGDOM

NI & UK

Price Conditions

Special Delivery (Next business day before 1pm)

24 Tracked and Signed (Next Business Day)

48 Tracked and Signed (2-3 Business Days)

£0-£100

£7.15

£4.35

£3.25

£101-£200

£8.85

£4.35

£3.25

£200+

Free Delivery

N/A

N/A

 



DELIVERY TO THE REPUBLIC OF IRELAND

ROI

Price Conditions

Parcel Force Next Working Day (Next Working Day)

International Tracked & Signed For (Approx. 3-5 Days)

International Tracked (Approx. 3-5 Days)

£0-£21.99

£8.00

N/A

£3.50

£22-£199.99

£14.00

£9.00

£8.00

£200+

Free Delivery

Free Delivery

Free Delivery

 

INTERNATIONAL DELIVERY UP TO 1.5KG - DHL

Europe EU DHL Delivery 1-2 Working Days £25.00
Rest of World DHL Delivery 1-6 Working Days £30.00

 

FREE CLICK & COLLECT  

If you would prefer to collect your online order from our luxurious Newry showroom, then please choose this option at checkout. You will be notified by email once your order has been processed and is ready to collect. 

When your order is ready to collect from our showroom, please bring with you a form of photographic identification, along with a copy of your confirmation email. 

ONLINE RETURNS ONLY

As specialists in our field, we want you to enjoy our luxurious jewellery and watches, creating moments you'll cherish forever. However, we do appreciate that from time to time, you might need to exchange or refund something you've purchased from us online. 

Our Online Returns Policy lasts 30 days. If 30 days have gone by since your order was processed, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned with the original receipt and/ or proof of purchase to our Newry showroom. 

 

NON-RETURNABLE GOODS

Earrings - We're unable to offer a refund or exchange on earrings for hygiene reasons, unless faulty. 

Personalised/ Made to Order - Unfortunately we are unable to offer a refund or exchange on items that have been personalised or specially made to order e.g. finger size altered, engraved, etc.

Gift Vouchers - We are unable to offer a refund on Gift Vouchers. Jack Murphy Jewellers Gift Vouchers last for 1 year* from the date of issue.

Once we receive your return in our Newry showroom, it will be inspected and you will be notified by email if it has been accepted or not. If your return is approved by our in-house ecommerce team, your refund will be processed and the original payment method credited within several days. 

 

HOW DO I RETURN AN ITEM PURCHASED ONLINE?

You can return your online order to our Newry showroom by hand or post.

JMJ Returns, 63/65 Hill Street, Newry, Co. Down, Northern Ireland BT34 1AF

Please note that you will be responsible for paying for your own shipping fees for returning any unwanted items. Shipping costs are non-refundable, unless your items are faulty. All returns must be received in our showroom within the 30 days timeframe allowed and in the original packaging with receipt. If you received a free gift with your order, this must also be returned to be entitled to a refund.

If you have any further questions about our Delivery and Returns Policy, please email our team on ecommerce@jackmurphyjewellers.com