Here at Jack Murphy Jewellers we want all of our brides to have a stress-free, enjoyable experience when selecting bridal jewellery and rings, therefore we have gathered some of our most frequently asked questions to help you!
Do you need an appointment?
An appointment is not necessary, however, if you want to ensure that a wedding ring consultant or diamond specialist are available when you arrive, we would recommend booking an appointment. We offer engagement ring, wedding ring and eternity ring consultations, which are one hour long and other jewellery consultations which are 30 minutes. We recommend booking your appointment in advance through our online booking system to avoid any disappointment.
Click here to book an appointment.
Do you need to bring anything to your appointment?
If you are booked in for an engagement ring or eternity ring appointment and have an idea of what style of ring you may like, then it may be useful to take a photo of the type of ring you are after, screenshots are always welcome!
If you are booked in for a wedding ring consultation please wear your engagement ring to the appointment to ensure that you are happy with the engagement ring and wedding band together.
When should you buy wedding bands?
Wedding bands are made to order. Standard wedding bands can take anywhere between 6-8 weeks, however a bespoke wedding band may take longer. We recommend ordering your wedding bands 3-4 months in advance, to allow room for adjustments.
Does Jack Murphy Jewellers offer bespoke services?
Yes, Jack Murphy Jewellers do offer bespoke services. Whether it’s an engagement ring you design together as a couple or a piece of jewellery to mark a momentous moment for a loved one, our highly skilled and knowledgeable team will help you create something that will be cherished forever.
How long do bespoke orders take?
This depends on the order specification. Bespoke orders can take anywhere between 8 – 12 weeks but can vary depending on how intricate the design is.
Does Jack Murphy Jewellers offer a ring cleaning service?
Yes. It is recommended that rings are left in with us for a full refurb 3 – 4 weeks before your wedding day or any event to ensure your ring is sparkling. We also offer in-store cleans which are free to customers that have purchased their engagement ring with Jack Murphy Jewellers. Diamond Dazzle Stiks are available to be purchased both in store and online – these are a useful at home cleaning tool, which can be used to maintain your rings natural sparkle.
Can you get your wedding bands engraved in Jack Murphy Jewellers?
Yes, you can get your rings engraved with Jack Murphy Jewellers. This takes around 2 weeks.
Does your wedding band have to be the same metal as your engagement ring?
We recommend that your engagement and wedding rings are made from the same metal, to insure that over time they wear the same, however, this is not essential and metals can be mixed.
Does my partners ring have to be made from the same metal?
This is personal preference. Metals do not have to be matching, this is a personal decision for you and your partner to make.
Did you know?
If you have purchased your engagement ring with Jack Murphy Jewellers you can avail of our Buy 1 Wedding Ring, Get 2nd Half Price offer and 15% off all wedding jewellery! This includes bridal jewellery, the groom's finishing touches, 'Thank you' gifts for your bridesmaids, groomsmen, pageboy, flower girl, the new in-laws and to anyone else who has made your big day extra special!
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